Help section : Frequently Asked Questions

1.1 Why don't the pages of the site display correctly?

To offer efficient services, Hotily.com uses the last Web technologies. It is necessary for you to get a recent browser and accept cookies. We recommend to use Firefox 2.0 or Internet Explorer 7.

1.2 How can I contact the owner of the B&B?

To ask the owner additional information, go to the page « Overview » of the selected B&B and click the link « contact owner ». Then, fill the contact’s form.

1.3 How can I reserve in a B&B?

To make a demand of booking, go to the page "Reservation" of the selected B&B:

• Select and check your dates of stay.
• Select the room(s) with the number of persons.
• Click on « Reserve » button. A contact form appears and you have to confirm your reservation.

1.4 How does a booking on Hotily.com take place?

The reservation process is divided into several steps:

• Make a reservation request in the B&B of your choice.
• If the owner accepts your reservation (less than 48 h), you have to send the deposit within 48 hours.
• Then, the owner confirms your reservation when he receives your deposit.

You can consult the state of your reservation at any time from your Guest Space.

1.5 How can I pay the deposit of my reservation?

The owner indicates in the « Rental Terms » section of his advert the different methods you can use to pay the deposit. When your booking is accepted, the payment methods are specified on the detail of your reservation, accessible from your Guest Space.

1.6 Can I record my research criteria?

First, you must create your guest account (it's free!). When you are logged-in, go to the page « Bed and Breakfasts » by clicking on top menu, so you will see appearing a button "Save criteria" at the bottom of page. You can run a previous research in your search history from your Guest Space.

1.7 Can I save a selection of B&B?

First, you must create your guest account (it's free!). When you are logged-in, you will see a link called « add to my selection » on the research or detail pages. You can display at any time your B&B selected from your Guest Space.

2.1 How can I check my selection selection of B&Bs?

When you are logged-in, you can check your selection of Bed and Breakfasts at any time:

• by clicking the link on top of the page.
  
• from your Guest Space.
  

2.2 How can I run a previous search?

When you are logged-in, you can run a previous research in your search history from your Guest Space.

2.3 How can I consult my reservation?

When you are logged-in, you can consult all your reservations from your Guest Space.

2.4 How can I send a message to the owner during a reservation?

When you are logged-in, see the detail of your reservation from your Guest Space and use the « Send a message » area to continue the conversation with the owner.

2.5 How can I read a new message sent by an owner of B&B?

When you are logged-in, you can consult all your conversations in « My mailbox » section from your Guest Space. Your conversations are gathered in 2 categories:

• Reservation requests (conversations attached to bookings).
  
• Informations requests.
  

The conversations which contain unread messages appear in bold characters.